Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susannah Fuchs

Susannah Fuchs

October 9, 2025

5  out of  5
rating by Susannah Fuchs
"If I could rate them 100 stars, I would. I have had my insurance with this agency for many years. Oh my goodness - I am SO happy with this office. They are courteous, they are very helpful, they know their products extremely well, they go way above and beyond what is expected to make the insurance experience as good as possible. I have all good to say about them. They are fabulous, and have helped me through all sorts of insurance related topics and issues. Choose Steve Martinez agency and you will be so glad."
We responded:
"Thank you Susannah! We sincerely appreciate your continued business and your wonderful comments."
Profile photo of Clinton

Clinton

December 17, 2023

5  out of  5
rating by Clinton
"Used him for over 8 years great service"
We responded:
"Thanks for the great review! Happy Holidays!"
Profile photo of Rob Dirks

Rob Dirks

November 16, 2023

5  out of  5
rating by Rob Dirks
"Jasmine was most helpful with getting details I needed for registering my vehicle. It was actually the fastest and most efficient assistance I have ever gotten from an insurance company. Great job Jasmine!"
We responded:
"Thanks for the review, Rob! So happy we could help when you needed it."
Profile photo of Luli OKCO

Luli OKCO

August 28, 2023

4  out of  5
rating by Luli OKCO
"Greate service. It is in Ballwin, just off of Manchester road on Halloway."
We responded:
"Thank you for the review! It’s always a pleasure to see you. "
Profile photo of Patti Green

Patti Green

April 1, 2023

5  out of  5
rating by Patti Green
"I've had my insurance with Steve for YEARS! Exceptional service and communications. Highly recommend."
We responded:
"Thank you Patti! We appreciate you and your continued business. "
Profile photo of Taylor Barton

Taylor Barton

November 23, 2022

5  out of  5
rating by Taylor Barton
"Easily the best experience in the insurance world. Shelly and Steve have tag teamed our insurance for over 20 years, and are always a phone call away for literally anything. They'll never quote you more than you need, but always quote you enough to protect you. It's taken me entirely too long to write this. A++++++ team right there."
We responded:
"Thank you Taylor! Always our pleasure to work with you."
Profile photo of Lane Morecraft

Lane Morecraft

August 7, 2022

5  out of  5
rating by Lane Morecraft
"I know I’ve left a review in the past but it’s worth a second. You don’t typically expect a lot from insurance agents beyond having a policy and hoping they will help when you have an incident. But Steve Martinez, Shelly, and his office go above and beyond any expectations. I’m my years with them, they outshined any other customer service experience I’ve ever had, especially in the insurance world. My family now live out of their region and but often think of their specific office when I have need for updates or change with my current rep. Now, I’ve not had any negative experiences with my current office or other StateFarm offices, but Steve Martinez and his team treated us like we were important and not just another plan and left a memorable impact in a positive light. Highly recommend."
We responded:
"Thank you, Lane! We appreciate the kind words and really appreciate the review. If you are ever in the Ballwin area again, please stop by the office to say hello. We would love to see you."
Profile photo of T Walther

T Walther

April 22, 2022

5  out of  5
rating by T Walther
"I have been with State Farm for over 50 years. Best insurance company ever. Steve Martinez and his staff are very helpful, especially Shelly and Steve. Between Shelly and Steve there is no better team. Very knowledgeable and helpful. They cover everything we have from cars, homes, health care, and jewelry. They have our complete trust and confidence. We are grateful for all their help, now and going forward. Thank you State Farm."
We responded:
"Thank you for your kind words. We appreciate you and your continued business!"
Profile photo of Divine Ree

Divine Ree

November 20, 2019

5  out of  5
rating by Divine Ree
"Always been a fan of state farm, this location is fantastic, always courteous, friendly, and willing to listen to any problems or questions without interruption. I only have renters ins through them now, but i plan on adding more soon!"
We responded:
"Thanks! We are always ready to help."
Profile photo of Lane Morecraft

Lane Morecraft

November 6, 2019

5  out of  5
rating by Lane Morecraft
"This is a great office to work through for your insurance needs! The staff are always very ready to communicate well and are sure to follow through via email, text, and phone calls. Very exceptional people here. We have moved to a different state now and miss our State Farm experience from the Steve Martinez office. Highly recommend this team."
We responded:
"Thanks Lane! We will miss you. Good luck with all you do at your new location."
Profile photo of K *****

K *****

February 7, 2019

5  out of  5
rating by K *****
"I just have to say how impressed I am with this office. I switched from another State Farm office and in just the past months, I have had more helpful communication than over the decades of working with another agent. I truly appreciate the care that Steves office provides. He takes the time to pick up the phone to call and share new information. I don't normally have the time to put into investigating the intricacies of insurance coverage so its nice to finally have someone to trust."
We responded:
"Thanks Kim. I appreciate you!"
Profile photo of Jeffrey W.

Jeffrey W.

August 25, 2018

5  out of  5
rating by Jeffrey W.
"Steve is a very nice guy and everyone in the office is very considerable and courteous, I have not been with them long but was was referred by family and have had nothing but good to say about them, they even sent me a birthday card which was much appreciated"
We responded:
"Thanks. We appreciate you!"